PRIVACY POLICY

Last Updated: January 8, 2026

 

1. Introduction

LetdoX LLC ("LetdoX," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

This policy applies to all users worldwide, including those in the European Union (EU), and complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

 

2. Information We Collect

2.1 Information You Provide to Us

When you contact us or use our services, we may collect:

• Contact Information: Name, email address, phone number, company name, country, mailing address

• Business Information: Industry, products/services you sell, target market, company size, annual revenue

• Communication Data: Messages, questions, requests you send to us

• Account Information: If you create an account, we collect login credentials and preferences

• Payment Information: Credit card details, billing address, payment history (processed securely through third-party payment processors)

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type, operating system, device information

• Usage Data: Pages visited, time spent on pages, links clicked, referral sources

• Cookies: We use cookies and similar technologies (see Section 5 below)

2.3 Information from Third Parties

We may receive information about you from:

• Business partners and service providers

• Publicly available sources (e.g., company websites, LinkedIn)

• Marketing and analytics providers

 

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• To provide our US market entry and sales representation services

• To communicate with you about our services

• To conduct market research and analysis for your business

• To visit customers on your behalf and manage sales activities

• To process payments and manage billing

3.2 Business Operations

• To improve our website and services

• To respond to your inquiries and requests

• To send you service updates and important notices

• To manage our contractual relationships

3.3 Marketing (with your consent)

• To send you marketing communications about our services

• To provide you with relevant content and offers

• To analyze your interests and preferences

3.4 Legal and Compliance

• To comply with legal obligations

• To protect our rights and property

• To prevent fraud and ensure security

• To establish, exercise, or defend legal claims

 

4. Legal Basis for Processing (GDPR)

For users in the EU, we process your personal data based on:

• Consent: You have given explicit consent for specific purposes

• Contract Performance: Processing is necessary to fulfill our service agreement with you

• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving services, fraud prevention)

• Legal Obligation: Processing is required to comply with applicable laws

You may withdraw consent at any time by contacting us.

 

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your experience and understand how you use our website.

5.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality

• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)

• Marketing Cookies: Track your activity for advertising purposes

• Preference Cookies: Remember your settings and preferences

5.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

 

6. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

6.1 Service Providers

We work with third-party service providers who assist us with:

• Website hosting and maintenance

• Payment processing (e.g., Stripe, PayPal)

• Email services and CRM (e.g., HubSpot)

• Analytics and marketing tools

• Cloud storage providers

These providers are contractually obligated to protect your data and use it only for specified purposes.

6.2 Business Partners

With your consent, we may share information with business partners who help us deliver services (e.g., trade show organizers, US business contacts).

6.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes (e.g., court orders, subpoenas)

• Protect our rights, property, or safety

• Prevent fraud or illegal activities

• Respond to government requests

6.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

 

7. International Data Transfers

LetdoX is based in the United States. If you are located outside the US, your information will be transferred to and processed in the US.

For EU users: We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) approved by the European Commission

• Appropriate safeguards as required by GDPR

• Your explicit consent for international transfers

You may request a copy of the safeguards we use by contacting us.

 

8. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)

• Secure data storage with access controls

• Regular security assessments and updates

• Employee training on data protection

• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

 

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you

• Comply with legal obligations (e.g., tax records for 7-10 years)

• Resolve disputes and enforce agreements

Retention Periods:

• Active clients: Duration of service agreement plus 3 years

• Prospective clients: 3 years from last contact (unless you request deletion)

• Marketing contacts: Until you unsubscribe or request deletion

• Financial records: 10 years (legal requirement)

After the retention period, we will securely delete or anonymize your data.

 

10. Your Privacy Rights

You have the following rights regarding your personal information:

10.1 Access

Request a copy of the personal data we hold about you

10.2 Correction

Request correction of inaccurate or incomplete information

10.3 Deletion (Right to be Forgotten)

Request deletion of your personal data (subject to legal obligations)

10.4 Restriction

Request restriction of processing in certain circumstances

10.5 Data Portability

Request transfer of your data in a machine-readable format

10.6 Objection

Object to processing based on legitimate interests or for marketing purposes

10.7 Withdraw Consent

Withdraw consent for processing at any time (does not affect prior processing)

10.8 Automated Decision-Making

Right not to be subject to automated decision-making, including profiling

10.9 Lodge a Complaint

File a complaint with your local data protection authority

To exercise your rights, contact us at: info@letdox.com

We will respond to your request within 30 days (or as required by applicable law).

 

11. Marketing Communications

11.1 Opt-In

We will only send you marketing emails if you have:

• Provided consent (e.g., checked a box on our form)

• Engaged with us as a client or prospective client

11.2 Opt-Out

You can unsubscribe from marketing emails at any time by:

• Clicking the "unsubscribe" link in any email

• Contacting us at info@letdox.com

• Updating your preferences in your account settings (if applicable)

You will still receive transactional emails (e.g., service updates, invoices).

 

12. Children's Privacy

Our services are intended for businesses, not individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it immediately.

 

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

 

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect

• Right to delete personal information

• Right to opt-out of sale of personal information (we do not sell personal information)

• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at: info@letdox.com

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or prominent notice on our website.

Continued use of our services after changes indicates your acceptance of the updated policy.

 

16. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

LetdoX LLC
66 West Flagler Street, Suite 900
Miami, FL 33130, USA

Email: info@letdox.com

Data Protection Officer (EU inquiries): info@letdox.com

 

17. Supervisory Authority (EU Users)

If you are located in the EU and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

 

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.